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Galcode CRM  Legal Information

Company Details

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Company Name: Galcode
Registered Address: Attard, Malta
Registration Number: C17727
VAT Number: MT12754301

Galcode CRM operates under the legal jurisdiction of Malta and complies with all applicable laws and regulations. We are committed to transparency, lawful operations, and protecting the rights of our customers and stakeholders.

Galcode CRM adheres to the General Data Protection Regulation (GDPR) and works with reputable third parties. Regular internal and external audits are conducted to maintain compliance.

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Contact Information

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For legal inquiries, support requests, or data privacy concerns:

📧 Email: sales@galcode.ai

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Privacy Policy

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Last Updated: December 22, 2025

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1. Introduction

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Galcode CRM ("we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (crm.galcode.ai) and services (the "Service").

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2. Information We Collect

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Personal Information (Provided by You)

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  • Contact Data: Name, email address, phone number, and mailing address

  • Account Data: Username, password, and authentication credentials

  • Financial Data: Payment details processed securely via Stripe (we do not store card numbers)

  • Communication Data: Support inquiries, feedback, and correspondence

  • Marketing Data: Communication preferences

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b. Usage Data (Automatically Collected)

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  • IP address, browser type, operating system, device type

  • Pages visited, features used, session duration

  • Log files and error reports

  • Approximate location derived from IP address

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c. Cookies & Tracking Technologies

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We use cookies and similar technologies to:

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  • Authenticate users

  • Remember preferences

  • Analyze performance and usage

  • Improve user experience

You may manage cookies through your browser settings.

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3. How We Use Your Information

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We process personal data for the following purposes:

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  • Providing and maintaining the Service

  • Processing subscriptions and payments

  • Customer support and communication

  • Marketing communications (with consent)

  • Improving features and user experience

  • Fraud prevention and security

  • Legal and regulatory compliance

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4. Sharing Your Information

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We do not sell your personal data. Information may be shared only:

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  • With trusted service providers

  • To comply with legal obligations

  • During business transfers (e.g., acquisition)

  • With your explicit consent

  • In anonymized or aggregated form

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5. International Data Transfers

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Data may be processed outside the EEA. In such cases, we apply appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

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6. Security Measures

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We apply strong technical and organizational protections, including:

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  • Encryption at rest and in transit (TLS/SSL)

  • Role-based access controls (RBAC)

  • Firewalls and intrusion detection

  • Regular security audits

  • Backup and disaster recovery procedures

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7. Your Data Protection Rights

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Under GDPR, you have the right to:

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  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with the Malta IDPC

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8. Data Retention

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We retain personal data only as long as necessary for service delivery, legal compliance, and legitimate business purposes.

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9. Children’s Privacy

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Galcode CRM does not knowingly collect data from individuals under 18 years of age.

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10. Policy Updates

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We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date.

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Terms & Conditions

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Last Updated: December 22, 2025

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1. Acceptance of Terms

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By accessing or using Galcode CRM, you agree to these Terms, the Privacy Policy, and Data Deletion Instructions.

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2. Eligibility & Account Registration

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  • Minimum age: 18 years

  • Accurate registration information required

  • You are responsible for account security

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3. Use of Service

Permitted Use

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Business use only, in compliance with applicable laws.

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Prohibited Activities

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  • Illegal or fraudulent use

  • Uploading harmful or unlawful content

  • Unauthorized access attempts

  • Reverse engineering

  • Spam or impersonation

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4. Fees, Billing & Subscriptions

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  • Subscription-based service

  • Automatic renewals

  • Prices subject to change

  • No refunds unless required by law

  • Taxes are your responsibility

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5. Intellectual Property

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All platform IP belongs to Galcode. You retain ownership of your data while granting us a license to operate the Service.

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6. Third-Party Services

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Galcode CRM is not responsible for third-party tools, integrations, or external websites.

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7. Disclaimers

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The Service is provided “as is” without warranties of any kind.

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8. Limitation of Liability

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Galcode CRM’s total liability is limited to fees paid in the preceding 12 months.

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9. Indemnification

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You agree to indemnify Galcode CRM against claims arising from misuse or violations of these Terms.

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10. Termination

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We may suspend or terminate access at our discretion. Certain clauses survive termination.

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11. Governing Law

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These Terms are governed by the laws of Malta, with exclusive jurisdiction in Maltese courts.

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User Data Deletion Instructions

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To request deletion of your personal data:

📧 Email: sales@galcode.ai
📌 Subject: Data Deletion Request

Please include:

  • Full name

  • Registered email address

  • Confirmation of deletion request

Some data may be retained where legally required.

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© 2025 Galcode CRM — All rights reserved

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